ORDERING
Orders may be placed
through our shopping cart, via e-mail, fax @ (866) 845-6315,
regular mail or telephone @
(717) 505-8515. Please note that certain specials and
discounts apply only to orders
placed through our website.
Please be sure all
payment and shipping information is accurate.
If a shipment is made
to an incorrect address supplied by the customer,
the customer is
responsible for reshipping costs if the shipment is returned to us.
Harmony Bath and Body relies on
e-mail contact to process online orders.
If a customer fails to
provide a valid e-mail address with an online order,
the order will be
canceled.
We apologize, but we
are unable to ship internationally at this time.
We have altered our
policy regarding shipping to P.O. Boxes.
We will now ship to
valid U.S.
post office boxes via USPS Priority Mail.
ACCEPTED FORMS OF
PAYMENT
We currently accept the
following forms of payment:
Visa,
Mastercard, American Express, Discover, PayPal,
checks and money orders.
IMPORTANT NOTE:
American Express and Discover charges will not run through our website.
Please select Check
as your payment option and indicate in the message
section that you will be using
an alternate form of payment.
We will follow-up by
phone to process your American Express or Discover card.
Local customers are
always welcome to pay with cash as well.
Please note that your
order will not be processed until full payment has been made.
Should you choose to
pay by check or money order
and there is a difference
in shipping charges in your favor,
this amount will be
refunded to you with your completed order.
Payment by Check
At this time we do
accept personal checks, but orders paid by check will be held
until the check clears
through your bank.
Any returned item is
subject to a $25 service charge payable to: Harmony Bath and Body.
Any returned items and
service fees must be funded by money order, PayPal or credit card.
Additionally, future
orders will then have to be funded by a method other than personal check.
Payments made
through PayPal via check must clear prior to shipping your order.
Please note that
this process can take several days.
SHIPPING INFORMATION
Our preferred method of
shipping is via USPS Priority Mail.
Should your package
require a speedier delivery,
please contact us via e-mail
and arrangements will be made
to use an express method
of delivery.
Should the customer
select a shipping method that is
more expensive than what
has been allocated according
to the shopping cart, the
customer will be responsible
for any additional
shipping charges. If actual
shipping
charges are less than the
allocated amount, the difference
will be deducted from your
total prior to processing payment.
ORDER TRACKING
We will notify the
customer via e-mail with the tracking number
for your package upon
shipping.
Customers must contact
us within 7 calendar days of a Priority Mail
shipment, if the order has not
arrived to allow sufficient time
for us to research and
resolve the problem with the shipment.
Failure to notify
Harmony Bath
and Body of missing orders
in a timely fashion may
hinder our ability to locate your package.
If we are unable to
locate the package
and we were not notified
by the customer
in the required timeframe,
we will replace the order,
but the customer will be
responsible for reshipping charges.
RETURNED/REFUSED
PACKAGES
If a customer does not
claim a package from the shipper
after a delivery attempt is
made, or if the customer refuses a shipment,
and the shipper returns
the package(s) to us,
the customer is
responsible for paying additional actual shipping charges
to reship the
package.
If the customer refuses
to pay additional shipping charges,
the order will be cancelled,
and the customer will receive a partial refund
of the amount of the
order (less originally quoted shiping charges
and less a 20% restocking
fee for the returned products).
Refunds will be made
only after we receive the returned package(s)
in unopened
condition. If the package is
returned to us opened,
our return policy applies.
SALES TAX
Maryland State residents are subject to 6% sales tax on all
purchases.
Pennsylvania residents are subject to 6% sales tax on all
purchases.
RETURN POLICY
All sales are
final. Due to the nature of our
products, returns cannot be accepted.
Trial sizes are
available in many products, and we encourage customers to try the
smaller sizes before
committing to larger sizes.
Our trial sizes are a
wonderful way to try not only products, but fragrances as well.
Different companies
have different versions of the same scent.
We use outstanding
fragrance oils in our products,
but this does not mean
that everyone has the same taste in scents.
We also use outstanding
ingredients in our products,
but products perform
differently for different people.
Unfortunately, we
cannot accept returns on products
that did not smell as you
expected or did not perform as you hoped.
Credit for shipping,
merchandise, or any other charge
will not be given for
unauthorized returns.
If you believe an error
was made with your order,
please contact us with the
details within
3 days of receipt of
your order.
We are human, and we do
make mistakes.
We pride ourselves on
the quality of our products
and we are committed to
satisfying all customers.
We want you to be happy with your
purchases
and we want you to come
back for more!
Because our products
are made by hand,
different batches may vary in
size, color, etc.
We do not mass produce
any of our products,
so they are as individual
as you are.
SAMPLES & OTHER
COMPANY INFORMATION
We are a small
family-owned company without the
seemingly limitless resources of
large corporations.
This provides us with
both advantages and disadvantages.
The major advantage is
that our products are very personal to us.
As all of our products
are original creations
and every single item is
created and packaged by us,
we are in contact with
each item and we believe this goes
a long way toward
quality control.
A disadvantage of being
a small company
is that we order our
items in small quantities,
i.e., 5 pounds of shea butter instead of 5,000 or even 50,000 pounds,
and the bottom line is
that this costs more.
When we refuse requests
for free samples,
it is not because we are
trying to be "cheap" or greedy
or (most importantly)
that we don't want your business,
it is simply that we try
to minimize our costs as much as possible
so that we can stay in
business.
Our customers know that
we are very generous in including samples
with every order. We also offer trial sizes of nearly all
of our products so that
you can "try before you buy."
If you wish to order
only trial sizes, we will make every effort
to minimize your shipping
costs. We understand that ordering
items
from a small company
"sight unseen" (or unsmelled in this case)
can be a bit worrisome,
but we are confident that once you try our products,
you will be glad you did
and the most difficult decision will then be...
which one and in what
fragrance.
Please note also that
Harmony Bath
and Body does make
charitable contributions both in
the form of products and gift certificates.
Please feel free to
contact us with any questions regarding any of our policies.
We appreciate your
interest and we value our customers!
Without you, our
company would not exist.
Thank you!
© 2008 Harmony Bath and Body